Operations Manager / Assistant Call Centre Manager, Salary c £25,000, bonus c £5,000 (Package c 30K)
Reporting to the Call Centre Manager, this role carries responsibility for delivering on service and quality targets in line with targets and corporate objectives.
Specific Responsibilities will include:-
*Work with the CCM to set clear performance objectives and introduce appropriate changes and improvements for call centre operations.
*Achievement of Service Levels, and Call Quality targets in line with call forecasts.
*Leadership, day-to-day management and development of their reporting Team Leaders.
*Implement a culture of coaching by proactively using a coaching style of management with Team Leaders.
*Oversee the management and development of all indirect reports.
*Provide clear and strong direction to the teams, taking appropriate action to resolve off target performance and encourage and develop team members to their full potential.
The ideal candidate will have demonstrable experience of managing contact centre teams in a service driven environment.
For more information and full job description, please contact: mail@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209720. Visit us at: www.douglas-jackson.com.
Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.
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Gilson