Senior Service Coach / Senior Quality Co

Senior Service Coach / Senior Quality Coach / Senior Customer Service Trainer / (Contact Centre / Call Centre), Salary c23-31K + bens, location Midlands
Working within the Contact Centre operation, this role carries responsibility for the management and delivery of quality coaching activities designed to add value to the ‘customer experience’ through effective engagement and excellence in call quality.

Specific responsibilities will include:-

*Monitor and influence the quality of coaching activity to drive excellent customer engagement and service

*To work closely with internal stakeholders to ensure coaching activities are prioritised and agree to meet individual, team and corporate needs

*To manage a team of Service Coaches, delivering key daily and weekly team activities through regular 1-2-1’s, observation, and review of development plans

*Prepare monthly MI reports to trend customer satisfaction and identify training needs

*Consistently seek to add value to your team through continuous self-development

The ideal candidate will have demonstrable experience of successfully managing and developing a customer service coaching team within a contact centre operation.

For more information and full job description, please contact: mail@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209720. Visit us at: www.douglas-jackson.com.

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified.We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

http://www.callcentremanagerjobs.com/

http://www.customerservicemanagerjobs.co.uk/

http://www.resourceplanningjobs.com/

Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment.