Job Ref: DJSN1001
Job Title: Client Services Manager (Contact Centre Customer Service Team Manager)
Location: Midlands
Salary: to £25,000 + Company Car or Allowance and Benefits
This is a fantastic opportunity to join a Global Market leading business within the Financial Services industry. They currently operate across the globe and have numerous plans to expand the business further in the UK. They presently have a vacancy and are looking to recruit a Client Services Manager, who will run a team of B2B customer service professionals, dealing with any service issues, complaints and account management, whilst managing client relations and escalated enquiries. This is a position with great potential and the real possibility of further career progression for the right candidate.
Some of the duties include:
• Ensuring that all client queries are answered according to the business guidelines, ensuring policies are adhered to
• To ensure consistency with the decision made on claims
• Ensuring fair play is maintained between the business and the client
• Recruitment and development of staff skills and job related competencies
• The provision of information to the business on what our clients think of the service and their changing requirements
• To assist in the implementation and planning of all strategies focussed on speed and efficiency of call handling
• Ensure that all client interface projects and/or revenue/profit initiatives are managed effectively and that the required goals are achieved
• Close liaison with internal departments
• Ensuring staff are kept informed of new terminal releases and all fault resolutions
Skills and Experience
• Customer focused with excellent communications skills
• Previous experience of working in a client services / call centre environment
• Proven experience at managing a team is essential
• The ability to remain focussed, positive and calm under pressure
• Posses good problem solving skills
• Knowledge of the acquiring services industry would be an advantage
Candidates will require experience of managing a customer service focussed team or working previously in a client service position, B2B experience would be preferable.
For more information and full job description, please contact: steven@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209721. Visit us at: www.douglas-jackson.com.
Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.
http://www.callcentremanagerjobs.com/
http://www.customerservicemanagerjobs.co.uk/
http://www.resourceplanningjobs.com/
Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment.
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Ansell