Market leader within their industry sector is seeking to appoint an experienced and effective Collections Manager to assume operational day-to-day management of a growing collections contact centre function. This position requires the role holder to perform effective line management and leadership of the collections team, whilst similarly tracking and analysing business performance to improve performance and identify potential risks.
We are seeking applications from high performing candidates who are able to demonstrate a track record of managing a collections team ideally within a financial services contact centre environment.
Reporting to the Head of Collections this is a rare and first class opportunity to assume a high profile, visible and deep impacting position within a renowned organisation.
Key Responsibilities
· Optimise the performance of early & late arrears collections across all portfolios / product ranges
· Delivery of collections performance using internal and outsourced models
· Oversee the relationships with external providers and ensure compliance with policy and regulatory governance
· Liaise with other business areas in the design and delivery of collections strategy & process
· Provide line management and leadership to the Loans collections team on a daily basis
· Provide regular and ad-hoc MI to internal and external stakeholders focussing on performance against targets and opportunities for improvement
· Support the Head of Arrears Operations and provide project & meeting representation as required.
Experience Sought
· In-depth knowledge of operational Arrears processes impacting risk (from sales to recoveries)
· In-depth knowledge of collections and recoveries strategies
· Strong knowledge of portfolio dynamics
· Thorough knowledge of the Credit Cycle – its Operating Processes and Levers – and the related financial impact (through loss recognition and impairment)
· Strong knowledge of customer base dynamics
· Detail knowledge of Project Management tools and techniques.
· Solid knowledge of the Regulatory Environment (FSA, CCA, DPA, etc)
· Solid understanding of the principles behind Credit Risk decision making
· Significant experience of managing third party relationships and outsourced functions
Location
South Wales
To discuss this opportunity and to formally register your interest please contact Rob Gibson on either
0208 514 9094 or email on Robg@callcentreassociates.co.uk
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Gibson