This is a fantastic opportunity to join the UKs leading specialist B2B direct marketing service provider. They work alongside some of the worlds largest and most prestigious companies. Due to future growth plans, the business now require a commercially focussed, professional and innovative, Head of Client Delivery/Contact Centre to take responsibility for the customer contact centre, outbound and telemarketing provisions, campaign service delivery, performance and customer/client satisfaction. This is a position with great potential and the real possibility of further career progression for the right candidate.
Some of the duties include:
Service Delivery - deliver existing services to existing clients up to and beyond agreed levels;
Client Delivery Team development lead Telemarketing consultants, through team Leaders, set department wide targets and achieve results through people, processes and systems;
New Business Development - work with the senior management team, in particular the Head of Business Development, to develop new services for both core and new clients.
Skills and Experience
Is motivated by challenges and the ability to make a difference to the performance of the organization through teamwork;
Who can create an inspiring, consistent and motivational environment where people feel valued and have the opportunity to excel;
Can work independently and is comfortable taking the initiative and making new suggestions;
Has the ability to improve efficiency and effectiveness through simple and transparent processes;
Has excellent written and verbal communications skills and the ability to vary styles to suit different audiences
Has the confidence to create an environment of continuous improvement, challenging any areas of under-performance in self and others and with the ability to develop and implement solutions to overcome shortfalls;
Shows tenacity and focus as well as flexibility in executing ideas
Must be process driven
Has excellent client facing skills
Candidate will require a proven track record within the contact centre industry at a Head of or Senior Operational management level. Experience of outbound, telemarketing and or Business2Business environments will be a distinct advantage. The operation is currently in the UK with some offshore provision and additional sites planned. There will be some periodic international travel required from time to time.
For more information and full job description, please contact: steven@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209721. Visit us at: www.douglas-jackson.com.
Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.
http://www.callcentremanagerjobs.com/
http://www.customerservicemanagerjobs.co.uk/
http://www.resourceplanningjobs.com/
Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment.
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Ansell