Contact Centre Manager / Call Centre Man

Contact Centre Manager / Call Centre Manager, Salary £45,000-£60,000 + bonus + benefits, location North West / Offshore (Nearshore)

This is a superb opportunity for an experienced Contact Centre Manager to join a market-leading, global brand at senior manager level. Reporting to the Head of Contact Centre and Customer Relations this role will carry responsibility for the continual development of a high performance culture, focussed towards delivering world class service across a multi-channel contact centre environment.

Specific duties will include:-

*Responsible for the day-to-day management and motivation of a contact centre operation targeted across a range of metrics

*Actively contribute to the long-term development of contact strategy, ensuring it is aligned to corporate objectives and supports client growth

*Responsible for the ensuring a high standard of risk control through the operation and compliance with corporate policy

*Provide ‘visible’ leadership with ongoing support and proactively managing areas under-performance within the operation

*Effective internal / external stakeholder management across a wide spectrum of seniority, within a complex, corporate working environment

The ideal candidate will have a demonstrable track record of success in managing and motivating contact centre teams to high performance and successful delivery across a range of KPI’s / SLA. In addition, the ability to effectively manage change within a contact centre environment and excellent written / verbal communication skills will be essential.

For more information and full job description, please contact: mail@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209720. Visit us at: www.douglas-jackson.com.

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified.We will not be able to enter into any discussions or offer any assistance regarding sponsorship.